Asterra Solutions
ASTERRA SOLUTIONS Mining & Industrial Supply
🇪🇸 ES | 🇬🇧 EN

Privacy Policy

Last updated: January 5, 2026

Controller: Asterra Solutions

1. Data controller

Asterra Solutions

2. Scope

This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, submit forms (such as quotation/RFQ requests), or contact us via email, phone, or WhatsApp.

3. Personal data we collect

Depending on your interaction with the site, we may collect and process:

  • Contact and company data: first name, last name, company, job title, business email, phone/WhatsApp.
  • Request data: solution type, technical summary, location, background details and any files you attach in forms.
  • Technical browsing data: basic device and browser information, IP address, access logs and security events.

4. Purposes of processing

We process personal data to:

  • Respond to your RFQ and coordinate a technical assessment.
  • Contact you to clarify scope, interfaces, timelines and implementation criteria.
  • Improve the website experience, ensure operational continuity and prevent fraud/abuse.
  • Comply with legal obligations and retain communication evidence where applicable.

5. Legal basis

The legal basis depends on the context, including:

  • Consent: when you submit forms and provide your contact details.
  • Pre-contractual or contractual steps: handling requests and preparing technical/commercial proposals.
  • Legitimate interests: security, fraud prevention, operational continuity and service improvement.
  • Legal compliance: when required by applicable law.

6. Cookies and similar technologies

This site may use cookies or similar technologies for functionality, security and measurement. If third-party analytics or marketing tools are enabled, we may implement additional notice and control mechanisms as appropriate.

7. Recipients and third parties

We may share data only when necessary to operate the site or handle requests, for example with:

  • Technology providers (hosting, email and support tools), solely to provide the service.
  • Technical partners or vendors involved in responding to your request, subject to confidentiality where applicable.
  • Competent authorities, where legally required.

8. International transfers

Some technology providers may operate infrastructure outside Chile. In such cases, we seek reasonable security measures and appropriate agreements with providers to protect the information.

9. Retention period

We retain personal data for as long as needed to fulfill the purposes described and to meet legal obligations or audit requirements. In general:

  • RFQ requests: during evaluation and subsequently for a reasonable period for business continuity and records.
  • Security logs: strictly as long as necessary to prevent, detect and analyze incidents.

10. Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss or alteration. However, no system is 100% infallible.

11. Your rights

You may request access, correction, updating and, where applicable, deletion or objection to processing, in accordance with applicable laws. To exercise your rights, email us at info@asterra.cl.

12. Minors

This website and its forms are intended for professional/business use. They are not directed at minors.

13. Changes to this policy

We may update this Privacy Policy. We will publish the current version at this URL and indicate the latest update date.

14. Contact

For privacy inquiries or to exercise your rights: info@asterra.cl • +56 9 9489 5145

This Policy is governed by applicable Chilean privacy and personal data protection laws.